Acceptable Use and Content Standards
Last updated: September 2026
What this covers
Wallplace hosts artwork, profiles, blog posts and private messages written by the people who use it. This page sets out what may and may not be posted, how to tell us about something, and what we do about it.
It forms part of our Terms of Service and applies to everyone: artists, venues, buyers and visitors.
What you must not post
Illegal content
Anything that is a criminal offence to share. That includes child sexual abuse material, terrorist content, threats to kill or cause serious harm, content that incites hatred or violence against a group, intimate images shared without the subject's consent, content encouraging serious self-harm or suicide, and the sale of goods it is unlawful to sell.
Work that is not yours
Artwork you did not create, or that you do not hold the rights to sell. This includes copies, close derivatives of someone else's protected work, and images taken from another artist's listing or website.
AI-generated artwork
Work produced in whole or in part by generative tools, even where it was later worked on by hand. This is a platform rule rather than a legal one, and it is the promise the whole marketplace is built on.
Fraud and misrepresentation
Fake listings, artwork that is not as described, invented provenance, pretending to be another artist or venue, or any attempt to take payment for something you cannot supply.
Abuse of other users
Harassment, threats, sustained unwanted contact, or abusive language in messages, profiles, blog posts or artwork descriptions.
Explicit or shocking material
Pornographic content, and gratuitous depictions of violence or cruelty. Nudity in a genuine fine-art context is allowed; the test is whether the work is art or whether the platform is being used to distribute explicit material.
Misuse of the platform
Scraping, automated collection of listings or contact details, attempts to interfere with the service, spam, and using messaging to move a transaction off the platform in breach of the Terms.
How to report something
If you have an account: use the Report link on any artwork, artist profile, venue profile or collection, or the Report option inside a conversation. Pick the category that fits. You do not have to explain it well; tell us what you saw.
If you do not have an account, or you are not the person the content is about, email report@wallplace.co.uk with a link to the content and what is wrong with it. You do not need to be a Wallplace user to report something to us.
Copyright has its own process, with its own evidence requirements and a route to challenge a removal. See our Intellectual Property and Takedown Policy.
If someone is in immediate danger, contact the police on 999. Tell us as well, but tell them first.
What happens next
We look at it
Every report reaches a person. Reports in an illegal-content category are marked and looked at ahead of the queue.
We act on what we find
Depending on what it is: we remove or restrict the content, warn the account, suspend it, or close it permanently. Where content is clearly or credibly illegal we remove it first and investigate afterwards.
We tell the people involved
The person who posted it is told what was removed and why, and how to challenge it. The person who reported it is told the outcome.
We escalate where we must
Some categories are reported to the relevant authority as well as actioned here. We will not tell an account holder that a report has been made where doing so would prejudice an investigation.
We keep a record
Every report, what we decided and why, and what we did, kept for at least six years.
How long we take
We acknowledge every report within 2 business days, and reports in an illegal-content category on the same working day.
Where content is clearly or credibly illegal we remove or restrict it as soon as we have looked at it, and investigate afterwards. Everything else we aim to resolve within 10 business days, and we will tell you if it is going to take longer.
We are a small team. These are the times we actually work to, not times chosen to look good.
If you think we got it wrong
If your content was removed or your account was restricted and you believe that was a mistake, reply to the message we sent you, or email complaints@wallplace.co.uk. Tell us what was removed and why you think the decision was wrong.
A different person reviews the appeal from the one who made the original decision, wherever that is possible. If we were wrong we restore the content and say so.
You can also complain about how we handled a report you made, including if we did nothing. The full process, and the routes available to you if you are still not satisfied, are in our Complaints Policy.
Repeat breaches
Copyright infringement is handled under the three-strike policy in our Intellectual Property and Takedown Policy. For everything else on this page: a first breach is usually a warning and a removal, a second is a suspension, and a third is permanent closure. We will go straight to closure for anything involving a child, a credible threat, or content it is a criminal offence to share.
Age
Wallplace is for adults. You must be 18 or over to hold an account, and you confirm that when you sign up. If we find an account belongs to someone under 18 we close it and delete the data held under it.
Contact
Reports: report@wallplace.co.uk
Complaints and appeals: complaints@wallplace.co.uk
Copyright: legal@wallplace.co.uk